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Shopping & Product fit
What sizes do you offer?
We specialize in plus-size fashion and offer sizes typically ranging from EU 36 to 56. Our collections are designed to fit and flatter curvy figures, not just resized from smaller patterns.
How do I find my size?
You can find our genereal size guide here. Measure your bust, waist, and hips, and compare them to our chart to find your best fit. If you’re between sizes, we usually recommend choosing the smaller for a fitted size and a larger one for comfort.
How does your clothing fit?
Most of our items are true to size, but fit can vary depending on the style and fabric.
GOZZIP designs styles with a little more comfort.
Do you use plus-size models?
Yes! We believe in showing how our clothing fits real curves. Our models wear sizes that reflect the average plus-size woman, so you can better imagine how the item will look on you.
Our GOZZIP model is always a size eu 46/48.
Payment
When is the payment drawn?
Your payment is reserved on your bank account, but we will not draw the payment until we have shipped the order.
Payment is drawn when your order, has been picked up by our shipment carrier.
What payment methods do you accept?
We accept Visa, Mastercard, Klarna, MobilePay, and other secure payment options depending on your country.
Can I pay later (Klarna, AfterPay)?
Yes, we offer flexible payment options like Klarna’s “Pay Later” or “Slice It” — available at checkout where supported.
Shipping & Delivery
How long is the delivery time?
Orders are usually delivered within 2–5 business days in Denmark and 4–10 business days for international shipping. You’ll receive a tracking link once your order has been dispatched.
Which shipping methods can I choose?
We offer shipping methods
- Home delivery
- Parcel shop
Can I change the shipping method?
You cannot change your shipping method after confirming and paying for your order.
To change your shipment, you will need to contact us, to cancel your order and re-order again.
Can I track my order?
If tracking is included in your chosen shipping method, we will send out a tracking number, for your shipment.
Use this link for tracking your order:
I have not received my package, what can I do?
If you have not recieved your package, please contact us and we will contact the local shipper of your parcel.
Can I cancel my order?
Yes, you can always cancel your order before we pack the order.
To cancel your order, please contact us and we can cancel it. It is important, that you cancel your order, before we ship it from our warehouse.
Can I change an order after it has been placed?
No, you cannot change your order after it has been placed.
We can offer to cancel your order, so you can order again. Please contact us, for this inquiry.
Returns and Exchanges
Can I exchange an item for a different size?
To exchange to a different size, we recommend to return your order and order a new item, in prefered new size.
I wish to return my online order, but I do not want to use your return service. Is that okay?
Yes, it is okay to use a different return service. Using a different return service, we are not responsable for your return package.
Choosing a different return service:
It is important, that your return package, is shipped to our direct adress warehouse and not any packing shops - pick up service. We will not pick up the package, if shipment is sent to any packing shops.
Please return your shipment to this adress:
SANDGAARD A/S
Orionvej 2D
7430 Ikast
Denmark
I have received the wrong item / or an item is missing. What should I do?
Please contact us and we will find a solution for any missing/wrong items.
I have not received my order, what should I do?
If you have not recieved your package, please contact us and we will try to track your package.
How long will it take to get my refund?
After checking your return shipment, that it is returned in mint condition. We will issue a refund immediately.
Depending on your bank, a refund can take 1-5 business days to appear on your bank account.
How do I know that Sandgaard has received my returned package?
We highly recommend that you include tracking in your return shipment, and can see its arrival at our warehouse.
Inspecting returned shipment can take 1-2 business days.